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Loriaux's System/390 home page (OS/390, MVS, VSE, VM, z/OS, Linux/390) - Datatrain - MVS Helpdesk.

This home page is built as a starting point for S/390 (OS/390, MVS, VSE, VM) system-programmers, application programmers and operators on the Internet. It's not just a directory of software and hardware products, but also a place where mainframe professionals can meet, introduce themselves, search for a new job, have their resume hosted. All services are FREE of charge for individuals as well as for companies. A search script is available online, so you won't have to loose your time to find something. This site is actually supported by the following company : Software Diversified Services (SDS). Be a sponsor too : It is a lot cheaper than you would expect ! Click here !

Datatrain MVS HelpDesk

-Helpdesk in an MVS Environment
The Helpdesk in an MVS Environment training course teaches the student how an operating system functions and the concept and workings of MVS, JES2/3, VTAM, CICS, and JCL. The course covers most common systems software and also the different personnel who work at a MVS installation and their responsibilities.
Type of product : training course - Datatrain - MVS Helpdesk
-Helpdesk Operations
The Helpdesk Operations training course covers the role of a Help Desk in his/her organisation, the importance of Customer Service, the necessary questions to ask when answering customer queries, the duties of a Help Desk Operator and how to control calls with use of concise communication.
Type of product : training course - Datatrain - MVS Helpdesk
-Helpdesk PC Basics
The Helpdesk PC Basics training course covers the different parts of a Computer, the basic way a computer works, what can be connected to a PC and how to use a PC.
Type of product : training course - Datatrain - MVS Helpdesk
-INFOMAN
The INFOMAN training course covers the different styles of INFOMAN panels, the basics of Data-Entry methods & Various function keys and the INFOMAN Facilities. The Key elements in a Problem Management System, Change Management and Configuration Management are also covered.
Type of product : training course - Datatrain - MVS Helpdesk

Datatrain MVS Helpdesks Course

The DATATRAIN Helpdesks course is aimed at those who need to program on an MVS machine and involves about 170 hours training.
The course goes from the basics of programming in an IBM environment and works through programming in Command Level CICS, DB2, REXX, CICS Debugging and SAS. Like all DATATRAIN products, modules can be selected from any or all of the courses available to provide customised courses for programmers which exactly match their needs.
As well as giving training in JCL, TSO and others, the programmers course comes with and excellent CICS On-line Cross-Reference. It is perfect for those needing quick and concise explanation on CICS commands, and can easily be left to run in the background for use whenever it is needed. Another feature of the course to increase Programmer Productivity, is a toolbox of mainframe utilities which come as standard. These include an Numeric Input Analyser, an Automated Help Utility and a Date Validation Utility.
The MVS Helpdesks suite of courseware contains 170+ hours of courses covering the broad spectrum of knowledge required by today's IBM Helpdesks Development personnel.

-Introduction To Programming In An IBM Environment
The Introduction To Programming In An IBM Environment training course covers the concepts of an Operating System and the components of a MVS system. The student will understand the concepts of a JES2 System, define the components of a Network, learn how data is transferred and how the components of a CICS System work.
Type of product : training course - Datatrain - MVS Helpdesks

-Assembler System/390 Basic
The Assembler System/390 Basic training course is an introduction to System/390 assembler programming in an OS/390 environment. It teaches the student assembler programming skills including system conventions and macro instruction usage. In the laboratory sessions the student is guided in creating assembler programs which includes re-entrant code, the use of bi-modal addressing and execution in access register mode.
Type of product : training course - Datatrain - MVS Helpdesks

-CICS Program Debugging And Dump Analysis
The CICS Program Debugging And Dump Analysis training course teaches the student to understand the layout of a CICS formatted dump, identify and interpret the reason for a CICS Helpdesk Program ABEND and how to obtain the details of the Helpdesk environment at the time of the error.
Type of product : training course - Datatrain - MVS Helpdesks

-CLISTS Introduction
The CLISTS training course teaches the student to recognise the benefits and facilities of CLISTS and to develop a good understanding of Commands and Statements so as to develop CLISTS effectively.
Type of product : training course - Datatrain - MVS Helpdesks

-COBOL
The COBOL training course covers the elements of syntax used in COBOL, the Data Division & Data Types, Procedure Division, Sequence control instructions, how to perform basic arithmetic operations, Screen Dialog and how to use File Input & Output Methods.
Type of product : training course - Datatrain - MVS Helpdesks

-COBOL Advanced
The COBOL Advanced training course teaches the student how to construct Arrays, to Sort files, use embedded and external sub-programs and how to use the Report Writer.
Type of product : training course - Datatrain - MVS Helpdesks

-DB2 For Helpdesk Programmers
The DB2 For Helpdesk Programmers training course teaches the student how to create, update and modify DB2 tables, write simple SQL queries and embed them in an Helpdesk program, recognise DB2 objects and keywords, optimise SQL queries, implement simple level security for DB2 tables and use Cursors to maintain DB2 tables.
Type of product : training course - Datatrain - MVS Helpdesks

-HSM Overview
The HSM Overview course teaches the student the concepts of HSM and how to use the facilities of HSM as per job requirements.
Type of product : training course - Datatrain - MVS Helpdesks

-IBM COBOL for MVS
The IBM COBOL for MVS training course teaches the student to compile a COBOL program, identify the commands not to be used, understand the Access Modes, write Object-Oriented Programs, understand the Divisions and Code a Method.
Type of product : training course - Datatrain - MVS Helpdesks

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